Terms & Conditions

1. General

The following constitute an agreement between you and TiTree Spirit Herbals Pty Ltd (ABN: 55 625 406 251) (“TiTree Spirit Herbals Pty Ltd”, “we” or “us”), the operator of the TiTree Spirit Herbals Pty Ltd website www.titreespirit.com.au(“the Site”), in relation to the purchase of goods via the Site.  These Terms of Purchase are in addition to the Terms of Service and Privacy Policy (“the Additional Terms”), which will equally apply to your use of the Site and should be read in conjunction with these Terms of Purchase. If there is any inconsistency between these Terms of Purchase, and the Additional Terms, in relation to your purchase of any goods via this Site, then these Terms of Purchase prevail.
By purchasing goods via this Site, you signify that you agree to these Terms of Purchase, the Additional Terms, and you consent to resolve in the State of New South Wales, Australia any dispute that you may have with us, the Site, or any purchase or attempted purchase of goods or services by you via the Site.

2. Changes to these Terms of Purchase

We may change these Terms of Purchase at any time, as we deem appropriate. If we make changes we will let you know by noting on the Site that the Terms of Purchase have been updated. If you disagree with the changes to these Terms of Purchase, discontinue your use of the Site to purchase goods via the Site. Your ongoing purchase of goods or services via the Site after the changes take effect signifies your agreement to the new terms. We encourage you to review the Terms of Purchase regularly, including before each purchase made via the Site.

3. Ordering

The range of goods offered over the internet directly from TiTree Spirit Herbals Pty Ltd is sourced from TiTree Spirit Herbals Pty Ltd’ Australian range of products (products sold in stores in other countries may differ from this range). Any order placed by you in the manner described on this Site is an offer by you to purchase a particular product at the advertised price (including delivery costs and other charges) specified on this Site at the time you place your order.

Orders are only accepted online and while stock lasts. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered.

There is a transaction limit of $500.00 per order.  This limit may change from time to time without notice to you.  For orders over $500.00 please email orders@titreespirit.com.au.

TiTree Spirit Herbals Pty Ltd may change the prices published on this Site at any time. Prices of products placed in the ‘shopping cart’ but not paid for are also subject to change and you agree to pay the price current at the time of payment.

While every effort has been made to ensure the accuracy of prices and information displayed on the Site and related website pages, TiTree Spirit Herbals Pty Ltd reserves the right to accept or reject your payment offer for any reason, including without limitation, the unavailability of any product, an error in the price or the product description posted on the Site, or an error in your order, or we reasonably believe you have not complied with these Terms of Purchase or the Additional Terms, or we have previously refused to accept any order(s) from you.

We may require additional verification or information before accepting any order. Verification required will be determined by us.

In Australia and in all other countries, we reserve the right to limit sales, including the right to prohibit sales to re-sellers.

We are not responsible for typographical or photographic errors on this website, including any such errors in relation to prices.

4. Pricing

For deliveries within Australia, all prices are inclusive of the Australian Government’s Goods and Services Tax (GST), currently set at 10% of the price of all products, but subject to change. For deliveries to destinations outside of Australia, GST is removed. Prices displayed on this website are current at the time of issue but may change at any time and are subject to availability. Prices and availability of items are subject to change without notice. Products are sold for personal use only.

5. Payments

Payments can be made by Mastercard and Visa only.Unless otherwise specified, the price payable for goods ordered is the price specified on this Site, plus any applicable shipping and handling charges. Prices are inclusive of GST for Australian deliveries and exclusive of GST for all products shipped outside Australia. We do not accept payment via Amex or JCB.

6. Delivery

Each purchase will be shipped as a separate order and cannot be combined. Whenever possible in Australia, Sydney, Melbourne and Brisbane orders will usually be delivered within 5 days of ordering. Adelaide, Hobart, Perth and all regional areas within approximately 7 days. TiTree Spirit Herbals Pty Ltd cannot guarantee delivery times, including due to reasons beyond TiTree Spirit Herbals Pty Ltd control. All deliveries are made Monday – Friday via Australia Post. There are no weekend deliveries.

A flat delivery rate of: (i) $9.95 for Parcel Post service, or (ii) $12.95 for Express Post service, is available for shipping within Australia.

For international orders, deliveries are sorted and shipped via air freight to the handling centre within your country and then delivered by your country’s postal service. You agree that TiTree Spirit Herbals Pty Ltd is not responsible for, and has no control over, the local postal service in your country. You agree that TiTree Spirit Herbals Pty Ltd cannot be held liable for any shipping issues, delays or errors originating from within your country.

TiTree Spirit Herbals does not yet permit international deliveries (outside of Australia). International shipment terms are subject to change without notice.

When ordering from TiTree Spirit Herbals Pty Ltd, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; TiTree Spirit Herbals Pty Ltd has no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country and region to region; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original shipment delivery estimates.

TiTree Spirit Herbals Pty Ltd reserves the right not to deliver goods to certain countries. Please check the Purchasing FAQS for further details. TiTree Spirit Herbals Pty Ltd is also not responsible for assuring the product can be lawfully imported to the destination country. When ordering from TiTree Spirit Herbals Pty Ltd, for delivery outside Australia, you or the recipient of record must comply with all laws and regulations of the destination country. Accordingly, you should check any import laws or regulations that would restrict the importation of the goods prior to purchase.

7. Refunds/ Returns/ Cancellations

We do not accept returns for simply changing your mind after purchase, unless we otherwise specify, such as where you cancel your order before we dispatch the goods, and we send you confirmation of the cancellation via email.

Should you receive incorrect, damaged or faulty goods, please contact the TiTree Spirit Herbals Pty Ltd within 7 days of receipt and we will arrange, as appropriate and depending on availability, a goods exchange, credit or refund. We may require return to us of the goods with proof of purchase before actioning an exchange, credit or refund request. We will be pleased to consider exchange, credit or refund for other reasons, but the decision whether to grant this will be at our discretion. Any refund will be made using your original payment method or another method at our discretion.

Please note, to ensure product quality and hygiene, TiTree Spirit Rub Batch 002202 (Exp. Nov/ 2020) does not qualify for exchange or refund. For incorrect, damaged or faulty goods, please contact the TiTree Spirit Herbals Pty Ltd within 7 days of receipt and we will arrange, as appropriate and depending on availability, a goods exchange, credit or refund.

If you notify us in writing more than 7 days before a seminar, course or event (which may include a live webcasting) that you are unable to attend, you may choose to have a refund issued (minus a 15% cancellation fee for a seminar or course) or nominate a replacement delegate to attend in your stead.

If you notify us in writing 7 days or less before a seminar, course or event (which may include a live webcasting) that you are unable to attend, you may nominate a replacement delegate to attend in your stead. No refund will be issued.

To claim a refund, exchange, credit or for further information please send an email to orders@titreespirit.com.au

TiTree Spirit Herbals Pty Ltd may run live programs that will be advertised but reserves the right to change the programs without notice and to cancel if there are insufficient registrations.

All refund payments will be processed in Australian Dollars and TiTree Spirit Herbals Pty Ltd will not be held liable for any difference in the value of the refund against the initial purchase price in the final currency you used to purchase the products. TiTree Spirit Herbals Pty Ltd will not be liable to refund any fees or charges you incurred from your credit/debit card provider for your initial purchase.

Despite the above, nothing in these Terms of Purchase alter any rights you may have under the Australia Consumer Law.

8. Safe arrival

All products are boxed using protective cushioning for safe arrival. If there is any damage to the package content email orders@titreespirit.com.au. Please ensure you include your order number. We may request that you provide us with a picture of the damaged goods.

9. Title and risk

Title to the goods purchased on this Site does not pass from TiTree Spirit Herbals Pty Ltd to you until we have received payment in full for the goods.

10. Disclaimer of warranty

TiTree Spirit Herbals Pty Ltd is providing this Site and its contents on an ‘as is’ basis and use of this website is at your own risk. The content is believed to be accurate, complete, current and reliable at the date the information was placed on the website. TiTree Spirit Herbals Pty Ltd and its related companies, affiliates, licensors or licensees, and their respective directors, officers, employees or agents make no representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on this Site (including in relation to any products or services). To the extent permitted by law, including any non-excusable statutory obligations (including under the Australian Consumer Law), none of them will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this Site. To the extent permitted by law, TiTree Spirit Herbals Pty Ltd expressly disclaims all warranties of any kind, whether express or implied, including (without limitation) implied warranties or conditions of merchantability or fitness for purpose.

11. Termination

Your ability to purchase goods from this Site may be terminated by TiTree Spirit Herbals Pty Ltd at any time without notice. All restrictions, licenses granted by you and limitations of TiTree Spirit Herbals Pty Ltd’ liability will survive termination.

12. Contact TiTree Spirit Herbals Pty Ltd

TiTree Spirit Herbals Pty Ltd is located at 11D The Avenue Newport NSW 2106 Australia. Email. orders@titreespirit.com.au

Queries relating to an online order and/or ordering online are handled as such via email; please email orders@titreespirit.com.au .

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